Solar disputes are usually not about one sentence in one document. They are about the story of the sale, the financing, the paperwork, the installation, and what the homeowner was told along the way.
Take the request seriously
If a legitimate investigator or agency contacts you about your installer or finance company, keep the message, ask for contact information, and verify the agency through official channels.
Stay factual
Tell the story in dates, documents, names, promises, and payments. Avoid exaggeration. The most useful information is usually the paper trail plus a clear timeline.
Protect your own interests
Cooperating with an investigation does not replace a review of your own contract or payment situation. Agency action may be about the public interest, while your problem may require separate review.
What to organize
Gather the proposal, contract, financing agreement, sales texts, emails, screenshots, recorded calls if any, utility bills, payment records, and complaint correspondence.
Review note
This page is educational information, not legal advice. Whether any issue applies depends on your documents, facts, timing, and applicable law.